Frequently Asked Questions
Q: Are appointments required?
A: Yes, appointments are necessary for trying on wedding dresses. You can book an appointment online at sposawedding.ca. Weekend appointments are confirmed via phone call. If you are running behind for your appointment, a courtesy call is appreciated. If we do not receive a courtesy call that you are running late, we may give the appointment to another bride.
Q: How long are appointments?
A: Our appointments are one hour (Mon-Fri ) and an hour and a half on Saturdays. Second appointments are 30 minutes long. Accessories appointments are 30 minutes.
Q: How many people can I bring with me?
A: We understand that you want to share this moment with the most important people in your life. Please know that with the size of our Boutique, we can accommodate 3 guests with the Bride. If you have more than 3 guests, we can rotate them in/out of our lobby if need be. Keep in mind that too many guests, means too many opinions and may cause confusion.
Q: What do I need to bring to my appointment?
A: For hygienic reasons, underwear must be worn to try on dresses. Feel free to bring pictures of dresses you are interested in along with undergarments you may want to try with the dress. No need to bring shoes - we will provide everything else that you may need. To ensure the cleanliness of the salon, please consume your drinks prior to your appointment as beverages cannot be brought into the salon. Although dogs are adorable, they are not allowed in the salon. Only certified guide dogs are allowed.
Q: What is the price range of your Bridal Salon?
A: Our orderable dresses range from $1,100 to $6,000. Our sale collection ranges from $750- $1,990.
Q: What do I need to know for purchase?
A: All sales are final. To secure your dress order, a down payment of 50% of the total price is required on the day you confirm your choice. For sample purchases, full payment is required upfront. Once your dress arrives, you will be notified to schedule a viewing of your dress. The remaining balance must be paid within 30 days of notification, and please note that alterations are an additional and separate cost.
Q: How long does the process take?
A: Our dresses are made to order and come from all around the world. The process typically takes 6 to 8 months from order to delivery. In case your wedding is coming up quick, we can always apply a rush to your order or look at some beautiful off the rack options. We allow 2 months for alterations. We have an in house seamstress that you would be working with.
Q: What is the refund policy?
A: There are no refunds once a payment has been made on a dress. Dresses are often ordered the same day as purchase and the dresses are not returnable to the designer once the order has been placed. This is standard in the bridal industry. The same policy exists for all accessories.
